FAQ

Do you offer free shipping?

Free US Economy shipping (USPS, 2-6 business days) on orders of $250 or more, applied automatically at checkout. No code needed.
Economy $10 USPS (2-6 business days) on orders under $250
Expedited $30 UPS (2-3 business days)
Overnight $35 (1-2 business days)

Please allow up to 48 hours for order processing.

Do you ship internationally?

International shipping $40 for USPS Priority

All international orders are shipped duty unpaid, meaning duties and taxes will be charged by the shipping provider upon delivery.

Can I pick up my order in store?

Yes. Pick up your order at 498 Central Avenue, Cedarhurst, NY. Orders are usually ready within 24 hours. Local pickup is free.

What are your store hours?

Sunday–Friday, 10 AM–6 PM. Closed Saturday.

What is your return policy?

Items purchased at Clementine are eligible for a full refund when unworn, with all tags attached if returned within 10 days of delivery minus the shipping charge paid. Please include your receipt in your return package.

Anything marked FINAL SALE will not be eligible for return. Sale items, hats, gloves, socks, water bottles and hair accessories are final sale.

Refunds will be issued in the original form of payment within 5 business days from the date of your return package arrival (Please note that your banking institution may require additional days to process and post this transaction to your account).

Exchanges- We do not offer exchanges at this time. If you would like to exchange your item please return as outlined above and place a new order.

Full details: Shipping & Return Policy.

How can I contact you?

Phone: 516-612-4661
Email: tamar@clementineny.com
Instagram: @clementineny
Or visit us at 498 Central Avenue, Cedarhurst, NY 11516.